01623 654461
customerservice@dreamees.org.uk 

Order placement:
Orders placed by telephone will be acknowledged verbally and orders placed online will be ackowledged by email. In the event of stock being unavailable, we will offer you a refund or substitute item. 
If you wish to cancel an order, or have had any issues with payment, placing the order, etc. we will attempt to do so. Unfortunately, if the order has already shipped we are unable to cancel the order. If you would still like to cancel the order, goods must be returned in the unopened shipping packet at the cost of the customer.

We do not share customer details with outside companies, whether the order be placed online or by telephone.

If you have problems placing the order online, we take telephone payments and these can be made by calling 01623 461632. If for any reason your payment cannot be authorised, we may offer an alternative method of payment.

Pricing:

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time at events. We are under no obligation to honour any show price or promotion in the event that they differ from those on the website. Similarly, at a show, we are under no obligation to honour any website price or promotion in the event that they differ.

Payment processing:
We use Cardsave and Paypal for apyment processing, both of which are secure servers. At Dreamees, no members of staff are able to access your card details at any time, which is also the case at both Cardsave and Paypal. We've been assured that card details are encrypted at all times and access to them is strictly limited to extreme circumstance such as card fraud investigation.

Shipping & Delivery:
Orders will be processed and dispatched within 5 - 7 working days. All orders are sent via Royal Mail, 1st class.
If you have not received your order after 10 working days, please contact us. 

In the event of loss or damage, we will attempt to trace, track or replace the items in question.

All items are non-returnable once open unless faulty. This includes all Ink, CDs, Stamps, Templates, etc.

Any items you wish to return should be returned within 7 days in their original packaging, unused. Any postage costs will not be refunded along with the goods in question. Refunds may take up to 28 days.

Any problems, please contact us via the contact page or via telephone.

Returns:

If for any reason you're unhappy with your purchase, we accept returns of unopened (unless faulty) goods at the customers expense. They must return to:

Dreamees
52 Redcliffe St
Sutton in Ashfield
Notts
NG17 4ET

in a new shipping packet.
If you require a replacement, please specify this inside the packet (or pre-arrange this with a member of staff), we will replace any faulty items.
If you require a refund, we will refund the cost of the goods only. Postage is non-refundable.


Email:

hayley@dreamees.org.uk

carol@dreamees.org.uk



Telephone:

07816493222

10am - 3:30pm Monday - Friday ONLY


Dreamees
52 Redcliffe St
Sutton in Ashfield
Notts
NG17 4ET



These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.