01623 654461
customerservice@dreamees.org.uk 

What payment options do you accept?

Pay with MastercardPay with PayPalPay with VisaPay with MaestroPay with American ExpressPay with Visa ElectronPay with JCB
     
 

What is the cost of delivery?

UK delivery is charged at a flat rate of £2.99

                 

How long will delivery take?

We aim to dispatch orders within 2 - 5 working days, though peak times (such as after Create & Craft shows) can impact on how long dispatch/delivery time takes.
 

How do I get in touch about stocking your products in my store?

Unfortunately at this moment in time we aren't able to wholsale our products. If you are interested, please do get in touch and we will give you an estimate for when we may be able to accept your wholesale order.

 
If I have a problem with one of your products, how do I go about getting it sorted?

You have up to 30 days from purchase date to let us know about a faulty product - if you let us know within this 30 day window, we will sort out a return, inspection and replacement as we see fit. Unfortunately, we cannot accept returns and issue replacements for faulty products that aren't mentioned to us within 30 days of the purchase. All faulty products MUST be returned in their original packaging.

If you have a problem with a product that we've supplied to Create & Craft, please contact them directly to resolve the issue.


How do I store your stamps?

We suggest you store all Dreamees stamps in their original packaging, at room temperature.
 

What if my CD doesn't work?

It will. We check every CD we produce and can guarantee that they will work perfectly and you will love them! If by any chance you do come across a problem, we're more than happy to investigate the issue and solve it as we see fit.

  
Do you have a maximum usage, eg. 200 cards?

No, you can use all our products to create as many cards as you like. You are free to use them a million times if you wish and we don't mind. I personally get instantly disappointed when I have to watch the amount of times I use something, just in case. I don't want you to feel like that with my products.


Can I use your CDs with a graphics program?

Yes. All the sheets on the CD are in jpg format, meaning you can use them with any graphics program.


Can I pay by cheque?

Yes. We accept cheques that are made payable to Dreamees. If choosing this as your payment option, an address will be supplied. We do not dispatch items until the cheque has cleared.